FAQ

Pickup Information

Should you elect to collect your order, you will be contacted once your order is complete and ready for collection.  Orders may be collected from our Showroom at 145 Hay Street Subiaco.  You can access our rear carpark via Coghlan Street.  Please note, we request that you advise an approximate collection day and time once your order is ready so that we can ensure that you are not delayed.

Availability

Item availability can vary between immediate and 10 days-14 days, depending on warehousing within Australia for items readily available in Australia.  As the majority of brands we supply are imported from Europe, there may be instances where items have sold out in Australia and we may be awaiting new shipments to arrive from overseas. In this instance, we will contact you advising the expected arrival time. Generally, most items are available within 2 – 5 days from confirmed order.  Should you have specific delivery requirements, it is suggested that you contact one of our sales consultants on 08 9388 9933 to confirm stock availability.

Delivery Information

Perth Metro – We offer deliveries Monday to Friday, with the exception of Public Holidays.  Please note we are unable to provide a ‘specific’ time of delivery.  A 4 hour delivery window will be required in most instances.  Should you have specific delivery requirements, it is suggested that you contact one of our sales consultants on 08 9388 9933 to confirm.

Regional WA – Deliveries outside the Perth Metropolitan area will be shipped via TNT Express.  A quotation for this service shall be supplied once your order has been received in our office.  Once your items have been shipped, you will be provided with a Consignment Note No. to allow you to track your shipment online.  Please note, you may select to use your own transport company for regional deliveries however Designed Kitchen Appliances will assume no liability for stock damaged in transit in this instance.

Interstate – Deliveries outside of WA will be shipped via TNT Express. A quotation for this service shall be supplied once your order has been received in our office.  Once your items have been shipped, you will be provided with a Consignment Note No. to allow you to track your shipment online. 

Product Returns (Retail)

With the exception of faulty products, returns on retail purchases shall incur a 20% restocking fee.  Items must be returned, as supplied, in original packing.  Refunds shall be paid, via the method of payment, less the restocking fee once all items have been returned and verified as being as supplied by DKA.

Product Returns (Proforma)

Items sold proforma, ie. Asko, Capital, Falcon, Falmec, Gaggenau, Klasse, Miele and Neff  are subject to the restocking fees as specified by each company.  Please enquire for proforma restocking fees.

Please note, these restocking fees are not charged by DKA.  These fees shall be charged by the parent company processing the sales transaction/invoice.

Order Cancellation (Retail)

Prior to shipment – Order cancellations shall not incur a fee from DKA unless these items have already been dispatched by our supplier and we are therefore subject to our suppliers restocking fee.

After shipment – Order cancellations after goods have been shipped as per the customers instructions, shall be subject to DKA’s restocking fee. If you need to cancel an order, please contact us for further information.